Oh yeah... As far as my stories in dealing with them...
Well, let's see. It all started in September of 2004, when the three Animal 2 figures were available. Asked about the differences, and I chose to go with the Red and Silver version first. So I went through the website and phone help with the guys to place my order. That was done on a Tuesday, and the package arrived at my home in one week's time.
Now, that's a huge plus in my book. Why? Cause, living here in Puerto Rico, items I order through online retailers (eBay most notedly) usually take their sweet time in getting here, usually about two weeks or more.
But one week's time for Animal 2? That's a feat equaled only by Culinary Catastrophe Swedish Chef (the original one I have loose and complete) ordered through the PCC.
So, a month later when Sweetums was made available, I place my order on a Tuesday as well, and the big lovable lug gets here on Saturday of the same week.
Now, it's that kind of swift shipping time that bowled me over and won me to their side.
Then last year, I placed my order with them for two of the three Uncle Deadly figures and a 2-pack of Penguins. Bear in mind this was during the great Comic Con 2005 rush, when they were trying to fill the orders and make sure they had enough for everybody and the con alike. The E-mails notifying me they had been shipped came in August at the beginning of the month and I received everything within that same week.
And when they had the pre-orders for Sesame Street I placed an order there as well, since I was a firm supporter of theirs. However, we all know what happened next with Palisades... Luckily, my card was never charged so I don't rully have any horror stories. Just regrets that both the online store and the line basically died mutual deaths in 2005.
Hope this is what you wanted to hear Dave, have a great day.