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Palisades customer service rocks!

Discussion in 'Action Figures' started by Pschtyckque, Jul 25, 2002.

  1. Pschtyckque

    Pschtyckque Well-Known Member

    I would just like to publically thank Ken and crew for doing an excellent job of customer service.

    I recently wrote to Ken about purchasing a replacement for a defective Kermit stand, and not only did he not charge me for it, he sent a whole new figure! Totally unexpected!

    I have worked for Disneyland, and my wife has worked for Nordstrom. I think Palisades equals those companies in customer service!

    Keep up the awesome job!

  2. bw0000

    bw0000 Well-Known Member

    I must agree! On my Tux Kermit stand on of the pegs was shorter than the other. I sent him an email to see if he had any extras. And low and behold UPS brought a TWO DAY air envelope with 2 new pegs in it! They are wonderful!
  3. EmmyMik

    EmmyMik Well-Known Member

    I agree. My Robot Rabbit was missing a foot, and Ken sent me not one, but two replacement feet. That was really cool (although now I have an extra foot around, and that's just kind of creepy)...
  4. Janice & Mokey's Man

    Janice & Mokey's Man Well-Known Member


    Maybe that's your lucky Robot Rabbit's feet. :D
  5. Pschtyckque

    Pschtyckque Well-Known Member

  6. beaker

    beaker Well-Known Member

    My, I knew Ken and the staff at Palisades were the niznit, but this is amazing service! Good to see Palisades is breaking new ground! Hopefully more companies shall follow suit!

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