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Discussion in 'On the Web' started by Fuller House, Sep 18, 2004.
heehee look im a member woohoo
Glad to hear you're a member.
I agree with "Amazing Mumford". I'd much rather wait another 13 days for a good website then have a bad, unfinished one now.
I agree, but I would like to just hear a "we're sorry". It is like they are unable to admit they made a mistake and if they ignore it maybe we'll forget. Please.. all we want to an apology and explination. We aren't demanding the site (we can wait as long as it takes), but we are demanding some respect.
No offence but they really do not need to apologize. You basically know why the site is not up. This is a company trying to put up a web site. They didn't harm us in anyway by delaying it. Delays happen all the time with the action figures and I haven't seen anyone asking for an apology.
They are trying to build a web site for the fans. They do not have to do it. They could have left it without an update. They do not owe any of us an apology.
They told us a time (to the second) to when to see the site, and they changed it. OK they have that right and I respect their decision. But they gave us no reason. Is it becuase the site is not ready? Are they expanding their original plan? Are they moving it to hype an event? Why? And why when questioned on it do they not respond?
Granted things are delayed, but when something is pushed back they usally make a reason known. When DVDs, action figures, video games, movies, ect are pushed back the company usally says it was to prefect the product, to release it at a better market time, to tweek it, cause it was not done, something! But there has been none here. They will not even admit they had listed another time before, and that's what bugs me. They lied and are avoiding answering to why. I'm not expecting a press release or a big statement, just a small reply to an e-mai or post on the count-down site saying they changed the release date for "blank"reason, sorry for the delay but it will be worth it.
They made a mistake on predicting when they would be ready to launch, or changed their mind, that's ok. But pretending they didn't is ignorance and rude to the fans,
I was upset at first as well, but I must admit that I think that we are overacting. You are right that cds, DVDs, action figures and other such things get pushed back all the time to improve the product. But when this occurs, the companies do not put out a press release or an apology explaining the delay, we just assume that they are improving the product. It should be no different with this website: they had a projected date, but they wanted to make the site even better for us so that we could really enjoy it. Yes, it was a let down for a day or two, but there will be a new Muppets.com eventually, and I am sure that after it comes out, it will have been worth the wait.
Complaining because we have not received an apology is just silly. Wouldn't you rather have them work on improving the site and getting it up before the next deadline than responding to overly-angry emails?
Plus, they did move the date back in a fairly clever way - by blaming the Muppet labs timer. It seems like a very fun Muppet way to admit a mistake. I think that is a small reference that us fans can appreciate, and hopefully it is a sign of similar references that will occur once the site is open.
They just werren't ready. Maybe they aren't responding because they are working on the site. They simply do not have to explain it to you if they do not want to and there is no reason to complain about it. There may be a reason they have not responded you know.
9 Days Left!!!!
yea 9 days im really sure that we can count on it really being 9 days.
oH BOY IM SO HAPPY 9 DAYS WEEEEEEEEEEEEEEEEEEEEE !!!!!!!!!!!!!!!!!!!!!!
ok now that i got that out of my system i feel much better. lol
Only 9 more days!
I don't agree, although they will not have a press release, most companies when delaying a product after setting an exact date will explain why. No, they don't put out official statements, but they do explain themselves if asked. I have followed the releases of many DVDs, action figures, CDs, etc; and when they get pushed back the company will explain why to people who call or e-mail. If you look on websites that track the releases of products you usually can find news from the creators onto why. Although it may seem like an obvious answer onto why, at least they are courteous enough to reply I know this is just a website and not an actual product for sale, but a message on their site onto why the delay would be nice, or at least an answer to the e-mails/phone calls.
Most of the people I am asking are not the people who would be physically doing any work on the website. Having them respond (which would only take a few seconds) would not take away any time from website work. The entire Muppet Holding Company is not working on building, programing, and creating the website.
I have asked many people at the Muppet Holding Company as to why the confusion on release date and they all refuse to respond. Even customer service, whose job it is to answer questions and complaints by consumers (AKA people like me) will not respond. I know there are things the need to keep secret winthin the company and they can’t answer every question, but why the website was delayed should not be one of these secrete items.
People are saying that obviously the website was not ready (and I'm fine with that, if it is true) but we do not know this for sure. Here are just some of the other things that could have happened. We have no clue as to why the delay cause the Muppet Holding Co. will not give us an answer, so don't assume you know why.
1) The original countdown was inaccurate, they always planed to release it in mid-November but for some release the application on the website malfunctioned before and they never caught the mistake.
2) Finishing the site would have been done on time but they ran into unexpected delays/complications, so they pushed the date back to give them more time to fix the work.
3) Finishing the site just took longer then they expected ( they bit off more than they could chew), so they pushed the date back to give them more time to finish their work.
4) They had the site finished and ready to go ( or almost ready), but got ideas for newer and better features so delayed the launch to add them rather than launch a new site again a few weeks later.
5) They were almost done with the site, but then had a brand new idea for the direction to take the so they had to delayed the launch to allow them to rework the site them rather than continue with the work they were doing.
6) They finished the site and were ready to upload it, but when testing it they ran into technical problems, so they delayed it to allow them to work out the bugs now rather than listen to a list of complaints once they uploaded and opened it.
7) They had the site finished and ready to go, but wanted to launch it in conjunction with a special event, contest, promotion that was not going to be available until mid-November so they held off on the launch.
8) They planned to have the countdown jump in order to string along the hopes of the fans and not make the original countdown seem so long. Plus it allowed them to do the "Muppet labs malfunction" joke.
9) They thought that there would be less competition or a larger market for visitors in November, so holding off could allow them to get a bigger reaction to the launch.
10) They had the site finished and ready to go, but wanted to launch it with brand new special news/information from the Wizard of Oz project or other productions/products they have in the works but they were not available until mid-November so they held off on the site’s launch.
I’m not denying this, I agree 100% with this statement, but I don’t like their sneaky way of delaying it.
It was clever, but it was also a way of escaping answering for their decision.
Why when I ask customer service, or any of the employees and executives at The Muppet Holding Co. do they either not reply, or say they don't know what is going on, or say are not allowed to comment on this issue. WHY THE SECRETS? WHY CAN’T THEY ANSWER?
Maybe I’ve just been spoiled by how “open” most other companies are (like The Jim Henson Company, HIT! Entertainment, Sesame Workshop, and many, many other) But when I asked them about this the day it happened (and several days and weeks later) the Muppet Holding Co.’s inability to respond frustrates and worries me in the way that they are treating their fans and customers on such a simple problem/question.
Now that I’m done venting and (what some may consider) "complaining" (hopefully this will be the last...ever). I can’t wait until the site is up in 8 days. I just hope the Muppet Holding Co. learns to respect and respond to consumers rather than ignore an issue (and hope it goes away). I can’t wait until the site is up. I don’t doubt for a second it won't be a great site, I know it will be out of this world. I just wish the trip to it’s release was smoother. I am truly excited!
Let’s hope that on November 16, 2004 at 12:56:41 PM Greenwich Mean time (GMT) we finally can experience the whole new Muppets.com
I can’t wait!!!!!
Does it really matter if it's any of these reasons at all? Seriously, stop obsessing over this. There are far more important things to worry about in this world. Trying to figure out the reason for the delay is simply a waste of time. All you need to know is there is some kind of delay.
No, I really don't care why. But I am dissapointed in the way they handled a simple issue like this. I just want to know why customer service, and the employees and executives at The Muppet Holding Co. refuse to reply, or say are not allowed to comment on any issues. I know some things need to be kept "under raps", but WHY THE SECRETS? WHY CAN’T THEY ANSWER?
Maybe I’ve just been spoiled by how “open” most other companies are (like The Jim Henson Company, HIT! Entertainment, Sesame Workshop, Palisades and many, many other) But when I asked them about this the day it happened (and several days and weeks later) the Muppet Holding Co.’s inability to respond with an actuall answer frustrates and worries me in the way that they are treating their fans and customers on such a simple problem/question.
I'm not so concerned about the website, I'm more concerned on how they handle their customers.
Six days and counting. The excitement is building
Less than 92 hours left..and counting!
3 Days Left!!
It's almost here.
Yay! Cant wait to see Kermit and the gang back on the net! Let's just hope all goes well with the site. But even if it is postponed again, then it will definitely be worth the wait!!
Oh yeah, it has been (and will be) worth the wait, no matter what happens (or happened). I am excited. I do hope all goes well.
Less than 59 hours left to go!
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