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Not happy with my Lab playset

Discussion in 'Action Figures' started by Electric Mayhem, Aug 23, 2002.

  1. Luke

    Luke Active Member

    Hey Jess

    No offence to Ken, but i think the goo thing is terrible but i'm sure thats pretty obvious to him so i won't bang on about it .... other than to say obviously any product that has a fault/error that even looks like something very serious, even if it isn't, looks terrible on not just the product line but the whole entire Muppet franchise. That said, mistakes happen, errors occur and theres nothing much that can be done now other than make sure it doesn't happen again. Maybe Ken will look into exactly how it happened so much so they can prevent it seeing it was a substance that actually stained some of the playsets.

    Legal wise - Palisades would score points when the substance was tested and it was found to be non-toxic and maybe non-harmful, and they do have the safety checks and markings. They'd lose points for the whole confusion of the goo, and the fact it was present on quite a wide scale, though not on the ones sent for testing. I'm not sure how it would go - maybe either way but obviously the embarrasment is more the thing, no toy company is gonna want something like that but then they can't be in China watching the factory 24/7.
  2. Jackie

    Jackie New Member

    LOL, we officially dubbed it, Gorrilla Goo.

    Ken's doing his best, and everyone who had the Goo cleaned, or tried to clean, it off. So everyone should be happy.

    As far as a kid, who should be of the age listed on the box or above, ;) I think parents would check out a playset such as that to make sure the pieces aren't too small and would notice the goo right away and clean it off before their kids had the chance to touch it. :)
  3. Luke

    Luke Active Member

    Ken's doing his best, and everyone who had the Goo cleaned, or tried to clean, it off. So everyone should be happy.

    I don't think anyone is doubting whether Ken's doing his best, and anyway i don't think Ken is in any way to blame for this - the calls on this would be at the factory/QC inspection end and we have seen many other minor errors and faults from them already. There were reports of the 'goo' staining plastic so not everyone seems to be happy and will need a replacement which aren't easy to find. Whether something can be cleared up or not isn't the point though, the manufacturing process needs to be watched a lot more closely when Ken isn't there to stop silly mistakes happening and 'it happens to other people too' isn't the most responsible explanation.

    I think parents would check out a playset such as that to make sure the pieces aren't too small and would notice the goo right away and clean it off

    Yup a responsible parent would do this, but unfortunately not all parents are responsible enough nowdays. If this was say a present for a five year old at Christmas and it's been wrapped and put under the tree, chances are they are gonna rip it open and play with it before anyone gets the chance to check it. We still don't actually know what the substance is yet - even if it's not toxic it could be something a person could have an allergy to - we need a 'Muppet Labs' investigation into the goo ! :D

    I'm not disputing Palisades have done a great job, and it seems like they work to very high standards during the production process based in the states but something like people finding mystery liquid in a Muppet licensed product should be jumped on and sorted out by the Henson people immediately because its the kind of thing that can be very serious and affect the reputation of the brand. Just because we have a personal relationship with Ken and Mike shouldn't mean we brush aside anything we normally would have shown concerns about - we may be 'in' on the development process but we are still the consumers who have to buy this stuff - if you bought licensed Gonzo panties and they had 'goo' stains i'm guessing you would be 'hopping mad'. :rolleyes:
  4. FellowWLover

    FellowWLover Member

    Hey we all know that Ken would certainly not choose to have gorilla goo on his products! I just was saying that it may be a problem if someone turns out to be terribly allergic to it, not to mention how upsetting it *could* become if a kid does eat some of it... imagine how a non-MC parent might react!

    I think that it would also be pretty annoying if, say, a kid gets it for a birthday gift, and then tears it open, causing gorilla goo to ruin a party frock... or something like that. (White rug under your Christmas tree? Granny have a beige couch? You get the idea.) These products are intended for kids, right (Ages five and up)? That means they should be seriously checked over before any goo gets out.

    I also bet that gorilla goo is what made certain other figures sticky. Remember all those reports awhile back? Seems goo might be the source for a few figures calamities. AND... If I can think of a way to blame goo for that Nibbles thing, you bet I will!

    :D
  5. Jackie

    Jackie New Member

    I see exactly what you both are saying! I don't know what I think about the goo yet. I'll let you know when I think of something :)
  6. EmmyMik

    EmmyMik New Member

    I don't blame Ken for the goo. I blame ladybugs.
  7. Luke

    Luke Active Member

    Emmy, as one of the lucky goo recipients maybe you could send some to Jackie for her opinion ? ;-)

    At least it's not battery acid ..... i've been there, done that and ended up trouserless !
  8. Jackie

    Jackie New Member

    LOL!!!!

    I remember that well!

    Maybe Emmy can send some of the goo to her local college laboratory to get it tested! hehe!
  9. EmmyMik

    EmmyMik New Member

    Eh. If the want to test it, they come to me! I ain't touching that stuff (I blame the ladybugs, and ladybugs = trying to kill me)...
  10. ResidentLilly

    ResidentLilly Active Member

    I know exactly what the goo is and why it's there.

    If I have seemed unusually silent on the subject it's because frankly it's just embarrassing. It's the result of laziness on the factory's part, yet another example of the absolute struggle it has been with them on Series One and all the more reason to be here for all of the production of Series Two. Needless to say...they aren't doing Series Three. Have been lining someone else up to do that while I have been out here.

    It is not a safety issue, so at least there is that...it just plain sucks to hear people unhappy with product especially when it is something like that. I mean, if it is a bad product design or sculpt or that kind of thing I can live with that...I am used to crits and have been dealing with them since high school, good and bad. It is monumentally frustrating to have designed and produced a good product and have it tarnished by a couple of things like lateness and the goo and wires being weak and so on, that could so easily have been avoided with the right resources at the factory...by resources I mean management on the QC level.

    I have said it before and I'll say it again...in the scheme of things all the things I have heard have been minor and not commonplace. Most of the stuff I hear is gonna happen no matter what...the occasional paint migration, the splot or sploot of a color, a stiff joint, a figure getting warm and appearing to be defective as it bends. That I expect and still expect on Series 2. Happens on every mass produced line. This other crap stings though and so I even try not to read this thread anymore although I am sucked in like a moth to a porchlight. There just isn't anything I can do about it, and as someone who takes this job very seriously and passionately and personally it is a major bummer and a half to hear anyone who is disappointed because that was the last thing on Earth I or anyone at Palisades would want. That's all...it's like finally having that dream date with Heidi Klum and that's the night she breaks out in hives from some allergy. Still awesome...I mean it is Klum after all, but just wasn't as great as it could have been.

    Anyway...I am on these guys over here right now like flies on...um...you get the point. So hopefully we can avoid little maddening things like a "goo" on round 2.
  11. Juxton

    Juxton New Member

    So...?

    I may have missed the answer to this, but what is it and why is it there? Just curious. Mine didn't have any. I was quite pleased with my playset (though the helmet won't stay on Beaker's head, but I may replace the wires as you suggested).

    BTW, this being my second post, I haven't said this yet, but I ABOSOLUTELY LOVE THIS LINE!!!! I can't wait for series 2! I have not been disappointed at all....well, maybe with Dr. Teeth's keyboard. Being a musician, the wrong keys bug me, but that's a minor detail (were they like that in the show?). So far Dr. Teeth is my favorite, but the Electric Mayhem playset may just edge him out. Just thought you needed some positive feedback in this thread, Ken.

    Sean

    Edit: I just found a thread that Ken mentioned the way the keys are wrong on the keyboard and said it was something that went unnoticed by accident. Cool. At least you know ;) Hopefully Rowlf's piano will be correct?? (fingers crossed....)
  12. Gonzo14

    Gonzo14 Active Member

    My wire broke off too, I just replaced it with a new one and now it's just for looks
  13. Sideroad

    Sideroad New Member

    returns

    I was wondering how we go about returning things? I really don't want to return my Playset but I would like a replacement experiment table. My wires didn't just come off, the plastic pieces that hold them on were broken off right out of the package. I don't know if there is some kind of exchange plan or not but I would be interested in that.
    Anyway just wondering. Other than this one complaint I really do love this line and plan on buying everything.

    Sideroad
  14. Fozzie Bear

    Fozzie Bear Well-Known Member

    My problem with the figures and upcoming playsets and stuff is my stoopid pocket book not being full enough. I guess it's second job time for funny money to buy my figures with, huh?

    I don't think I've really had any complaints about any of my figures so far. Just the hair-up Piggy, but I think that lesson's been learned, huh? :)

    As far as gorilla goo...Diane Fozzey, a famed bear who was a gorilla researcher, stepped in plenty of it. It isn't toxic, just wash it off at the nearest stream.

    FOZ
  15. Luke

    Luke Active Member

    Re: returns

    Hey Sideroad,

    If the place you bought it doesn't have any to exchange then use the link http://www.palisadestoys.com/HTML/contactForm.asp and a Palisades Customer Rep will try to help you !
  16. Drtooth

    Drtooth Well-Known Member

    I have so far been quite good with these toys. The nose did not fall off my Dr. Teeth, The glasses didn't fall of Bunsen, and my Steel Rabbit is all in one piece. I had the wire problem too, but it looks like it can be fixed. Luckily it pooped out on a socket, so glue will hold quite nicely. Hot glue guns always do the trick for me. The wire fell off, cause I was trying to put Beaker in there, and decided he'd look much nicer if he were just standing next to Bunsen. SO I decided to put a Shaggy (of Scooby Doo) figure in it. The wire broke, cause I tried to fit Steel Rabit in it. It completely broke off when it fell on the floor. &*^&*^^ I have such BAAAAD luck with toys and Gravity.

    I feel the table would have been much better, had the wires and gizmos been on the back side of the table. I had no room for it anyway, so I guess that was a moot point. I put the table safely on a shelf in my closet.

    The Gorilla Goo, as you call it seems to be some sort of Glazing that did not dry before they packaged it up. I wiped some off (thinking it was water) and revealed that the floor color was two shades lighter. Luckily I did this on a condenced area, so it is unnoticable.

    Despite these little flaws, I do indeed enjoy my Muppet Labs playset! I moved a bunch of stuff I really liked to display it. And all in all, I bought it just for Beaker, and was pleasantly surprised. So far It's one of the coolest toys ever!


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