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Discussion in 'Action Figures' started by Joggy, Aug 15, 2002.
could someone please forward this to me firstname.lastname@example.org Thanks
I didnt get an email and I already have my club package.
Could some kind person forward the email to email@example.com?
everyone chill! Ken already said there were enough to cover all of us, so no one's going to be left out. check your email filters and be patient. some email servers are so antiquated that it's going to take awhile. if they get a bounce, i'm sure they'll let us know.
take a deep breath and calm down...you all know you're GOING to get one...have a little patience.
I was surprised I got mine, with all the issues with my other email account. I'll probably be sending them a paypal later.
What should we put in the Paypal info. Name and quantity? Or what?
Put as much info into the Paypal fields as you would normally. You can never have too much info for this kind of thing. More is always helpful.
Is it that time of the month?
I agree with what you said. Ken and Mike and rest of Palisades have been great. But, I does get kinda frustrating when other people are getting the email when others are not. I was having probs with my home email, and had to use my hotmail account (which I hate, too much junk mail). I was frustrated, but now everything is fine.
On behalf of all Muppet Central Fourm users.....
We're Sorry Ken!!!
C'mon guys, group hug. Group hug... get in here Ken.... you too Artie
well I hope you arent saying that to me because I am grateful I hope I didnt sound like I wasnt and I mean how can you not like the collectors club,I mean I'm sorry but dont complain because no one forced you to join the club.I joined because of the beaker and the chance to get exclusives,I may get this one may not who knows.
Come on now Artie... Ken and the gang knew just what they were in for when they became so involved with the forum. We certainly don't need to police one another in order to protect them from unwanted questions and comments.
Palisades is a business after all, and as such, is familiar with the term "customer service" and all it entails. Remember the thread where we discussed the symbiosis of the relationship? Some of what you are complaining about is one of the trade-offs that Palisades made when they joined the community here. I am sure that they will move on to greener pastures when "enough is enough", so in the meantime, why not let them decide when to blow the whistle?
Regarding the shipping rates, I have to say that I agree with Joggy that the fees should have been outlined in detail at the inception of the club. (And to be clear let me say that I do not know if they were or not.) Consumers should not be left to assume anything when it comes to money. It often peeves me when pertinent information regarding shipping or other services is difficult to ascertain, or unclear... and I am not talking about Palisades here, but just any company in general. Perhaps the shipping rates are "fair", but it still seems hefty and if it were put in black in white, some international buyers may have taken a pass.
I know what you mean, but we have to maintain some degree of customer / manufacturer relationship here. They take the money, they (unfortunately) have to cope with steaming piles of doggy doo doo. I am most grateful for all Palisades has done for the fans but if it's come to the point where questions can't be asked in situations like these for fear of being accused of 'griping' then we might as well just turn this place into 'Palisades Central'. (if it's not already). Anyway, i think the views were pretty balanced on this international thing - i myself can see it from both sides and i'm sure Ken will explain that. I can understand that as a smaller company they need to 'track' but also, it was an oversight not to tell people this is the method they would be using and it'd be more expensive. They're new at this club game, teething problems are to be expected, and i'm sure it'll get sorted out !
As to the 'Did you get my money order' and 'Can you re-send the email' - I agree it is seriously annoying and can someone from Palisades PLEASE deal with it as soon as possible as we seem to have turned into the admin centre for someone elses club. I'm not knocking them - they've told people over and over again to email the collectors club address with any queries, but seeing as Ken and Mike are very nice people and started answering all these admin questions on it (even when likely they don't do the club admin themselves) people haven't got the message and continually ask. Guys, you need to be firm with us - spankings if neccasary !
I am in the club but dont have the email to ask questions could someone PLEASE send it to me and I will ask them things.my email is firstname.lastname@example.org thank you
All Palisades Club inquiries should be sent to email@example.com .
Re: Re: Aaaaaaarghhh!
"YES! I would like a second Vanishing Cream Beaker figure and I am
an INTERNATIONAL based customer. I have enclosed my Money Order for
$32.00 ($15.00 plus $17.00 S&H)"
That's part of the email sent out to those interested in signing up for the club.
I don't know how much clearer you can get than that as to what you were in for as an international member. How could you not interpret from that statement that future exclusives you purchased from the club would cost at least that much in shipping?
Can these be shipped cheaper to the UK, the Netherlands, or Canada for that matter? Certainly. But not with tracking, which is what Palisades needs to protect themselves (from Paypal chargebacks, etc...).
Figure it out. Be resourceful. Team up with someone and get them to buy two and ship you one. If you have a yankee friend, then submit your payment and have your order shipped to their house and then have them forward the parcel to you. Two figs shipped to a U.S. household for $37.00 and then forwarded sounds like a way better deal than one shipped internationally for $32.00 (not even taking into account the potential customs charges you might have to pay). Make it work. Take responsibility. Don't blame other people for your problems when the guidelines were there from the start.
As far as the customer service issue, and Ken and Palisades knowing what they got themselves into and having to deal with the piles of dog doo, well should Ken really have to deal with these issues on the forum himself?
Sheesh, it's like I'm back on the Simpsons forum all over again, listening to a company get blasted for trying to appease their fans.
and then...hmm...maybe i should stop this one now...
sometimes being a Monty Python fan is hazardous.
thank you phil
the email is being sent from the club address via targetware(their neat new email program) which is why hotmail probably is re-directing it to junk mail, their filters do strange things (and I love how they changed it so that the sent messages folder deletes itself after 30 days and they didn't inform anyone until after the fact)
anyways, I got my letter (on Yahoo!)
"Dear [name]" lol
Thanks again to the guys at Palisades and of course Muppet Central for making all this possible!
Listen folks, if the shipping is too high for international people, then find a buddy around you, and have one of you order 2 and just have it sent to you and split the shipping costs. Im sure it would be very cheap to send the other figure locally. Shipping rates are very high these days, and as a business, they have a responsibility to track their packages, or they probably wont guarantee you receiving your items.
As for the cost, we all were very lucky to receive the surprises in our packages, which values well over the $30 initiation fee. It's as if we made a return on our money. So even if you don't order anymore figures, Palisades has given you a nice valuable present.
I am still amazed that a company like Palisades is willing to correspond with this board and even go so far as to resculpt figures to satisfy the tastes of rabid Muppet fans. Bravo to you very patient open-mided folks who are willing to read these threads to satisfy your collectors. I don't know any other company who would be so active in their willingness to please, and really puts you guys on the tops of my list as the epitome of what company/corporate service should be. Not just of the toy industry, but of any industry. I for one am extremly thankful for this site and for Palisades.
Could someone please forward me the email?
I have had no prior problems receiving emails from Palisades, but I did not receive this one.
Tom, you got mail.
You too zachatack.
Separate names with a comma.